COVID-19 Frequently Asked Questions
(Updated on March 20, 2020) 

Delmar has been closely monitoring the ongoing developments of COVID-19 since the outbreak first appeared in China last December, helping us develop early contingency plans for all our locations.

As a global logistics service provider, our priority has been, first and foremost, the health and safety of our employees, customers, suppliers and partners. As a responsible corporate citizen, we have been taking all precautionary actions within our network to help flatten the spread of the virus and maintain public safety. Furthermore, it is critical that supply chains remain functional. As such, we have put our business continuity plan in effect. Delmar has a robust technology infrastructure that allows us to maintain regular operational levels during this crisis.

Our thoughts are with the global community during these incredibly challenging times. We remain committed and well equipped to support your needs. 


How is Delmar protecting employees from COVID-19? 

The health and well-being of our employees and their families remains our top priority, as well as helping stem the spread of the virus in the communities in which we operate. We have, and continue to institute protocols and policies adhering to all local government and health officials’ directives in each respective region with Delmar presence.

We enacted home-office procedures for the majority of our employees. Our technology infrastructure has enabled us to remain flexible and fully operational around the world allowing us to maintain all service levels.

We have put measures in place to ensure proper safety and hygiene in our offices and warehouses, which include daily office sanitation procedures, readily available hygiene products, social distancing policies and safety procedures for deliveries; in addition to travel restrictions, and virtual-only meeting policies. Delmar has internal communication procedures which continues to keep all our employees informed of the directives from all health and government officials.

Additionally, we worked diligently to understand and be sensitive to the many critical personal needs of our employees during these unprecedented times. We have, and continue to introduce measures to help them deal with their challenges and concerns to the best of our ability.


How has COVID-19 impacted Delmar Operations? 

Thanks to our robust technology infrastructure, Delmar has been transitioning to home-office with no complications. Our operational and collaboration systems are primarily cloud-based and can be accessed remotely, securely and effortlessly.

Moreover, in the case that any of our locations is unable to function, Delmar has a business contingency plan to maintain our service levels. Our approach will permit us to transfer workloads to unaffected sites, regions or other countries, as most of our subsidiaries and product verticals enjoy well cross-trained personnel who can adapt and adjust to the different service demands. Delmar has recently undergone a country-by-country, system-by-system analysis of our off-site capabilities and we are confident in our ability to remain fully operational under the present challenges and business conditions.

Delmar remains in constant communication with all our critical partners in all sectors of the supply chain, such as air and ocean carriers, warehouses, local customs agencies and final mile ground entities, and will keep our customers informed of any updates that impact their cargo.

Regional Updates  

North America

As of today, all our sites and offices in Canada and the USA are maintaining full-service capabilities. Our warehouses and fulfillment centers remain fully functional with additional measures to ensure we maintain safe distances between team members and outside personnel. All offices, surfaces, entrances and exits, as well as all common areas, have all undergone disinfection by outside certified professionals.

Latin America

Delmar Mexico and Brazil are maintaining full-service capabilities and have instituted all preventive measures as directed by their local governments to reduce the spread of COVID-19.

Asia

All our offices in China have now resumed normal operations. No cases of COVID-19 were reported among our staff and/or their immediate families. We continue to monitor the situation closely.

We have not had any major disruptions to operations in Hong Kong,Taiwan, Thailand, Cambodia, Vietnam or the Philippines; they remain open and fully functional albeit they are taking similar preventive measures against the spread of COVID-19.

Indian Sub-Continent

Delmar India and Bangladesh have both implemented business continuity plans and remain fully operational. Our CFS warehouses are also functioning in a normal manner in both countries. Both entities have initiated sterilization protocols at all facilities and are subsidizing operations with home-office programs.


Does Delmar have a business continuity plan?  

Delmar does have a Business Continuity Plan, which has allowed us to act quickly and ensure that our global operations remain fluid in the wake of the COVID-19 outbreak.

Our Business Continuity Plan to respond to the current crisis was first initiated in China where Delmar has always maintained full-service capability as government regulations and restrictions permitted. This experience allowed us to recognize certain needed enhancements to our protocols which were subsequently implemented globally with success.

We are currently canvassing all vendors to ensure that those where physical contact is required, are safe to deal with and are instituting similar protocols following government directives wherever they operate. This exercise is ongoing in an aggressive manner.

We have an internal communication strategy to enforce strong hygiene initiatives and social distancing practices for those employees that remain at our offices. Our Human Resources department is diligently tracking COVID-19 relevant health information of all employees for their safety and to ensure business continuity. Moreover, we have a dedicated internal response team (control-tower) for all home-office related requests to guarantee that our employees can fully function and respond to our customers’ needs remotely.


Do travel bans impact cargo? 

Currently, the travel restrictions do not apply to cargo or commercial trade. We are optimistic this will remain the case as commercial trade and supply chains are essential services for communities.

However, it should be noted that both China and European to North America air services are largely supplied through passenger aircraft, therefore, a sharp drop in supply can be expected as passenger flights are cancelled.

Ocean freight shipments have not been seriously affected to date.

As mentioned previously, Delmar remains in constant communication with all our critical partners in all sectors of the supply chain, such as air and ocean carriers, warehouses, local customs agencies and final mile ground entities, and will keep our customers informed of any updates that impact their cargo.


Are ports and terminals being affected?  

The main ocean ports and terminals around the world continue to process commercial cargo. In China, ports and terminals continue to recover from the effects of COVID-19, and though cargo is now moving as normal, it is with some caution.

In partnership with our ocean carriers, we will continue to monitor the situation closely and pass along any relevant updates to our customers.


Has the reduction of passenger flights affected air cargo from Asia and Europe?

Air cargo services to North America from Asia and Europe are largely supplied through passenger aircraft and therefore a sharp drop in supply can be expected as passenger flights are cancelled. In this case, and with the rapid development of travel bans within countries, commercial charter services remain the best option to move air cargo in and out of most countries.

Our preferred status and strong relationships with all major airlines and independent freight charter partners has allowed us to move our customers’ airfreight as usual without any disruptions. We will continue to monitor the situation and will work with our partners to find solutions for clients facing challenges.

Please contact your local Delmar representative if you need help with your bookings.


What is the current state of Chinese manufacturing? 

As China continues to recover from the effects of COVID-19, businesses are returning to normal in most of the country. While some may not yet be at full capacity, China’s manufacturing sector is also ramping up. In addition, transportation within the country, such as ground services, is resuming in most areas. All our offices in China are open for business and running at full capacity.

Please contact your local Delmar Representative if you need assistance with your bookings coming from China.


Should I expect services disruptions due to COVID-19?  

We understand that every customer and shipment is important. We are working closely with our partners to identify all possible service disruptions that can impact our customers’ cargo, and we are prepared to offer alternate solutions.

Delmar is closely monitoring, and being proactive, during this constantly evolving situation and will inform our customers of any disruption.


Can cargo be contaminated with COVID-19? 

The spread of COVID-19 occurs through direct and unprotected contact with an infected person. According to the Centers for Disease Control and Prevention (CDC), "currently there is no evidence to support the transmission of COVID-19 associated with imported goods". Moreover, the World Health Organization (WHO) has said that "the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low”.


Appeal to all: 

While we do not know when the virus will be contained, we must all continue to exercise social distancing and follow the guidance of our local Government and Health authorities to limit the potential spread.

For any additional information concerning Delmar, please email us at covid19@delmarcargo.com

Thank you for your continued support.



DISCLAIMER - This document is general in nature and provided for reference purposes only. Delmar takes no responsibility or liability for the accuracy of the information contained herein or any loss arising from the use of said information. 

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